KNOWLEDGE CREATION AND APPLICATION AND ORGANIZATIONAL PERFORMANCE IN SELECTED MONEY DEPOSIT BANKS IN LAGOS, NIGERIA

Tongo, Nancy Izegbuwa (Ph.D); Bello, Bashiru Akande (Ph.D); Alamu, Kehinde Adebola; Olasupo, Margaret Odunayo

Authors

Tongo, Nancy Izegbuwa (Ph.D) Department of Business Administration, Bells University of Technology, Ota, Ogun State.
Bello, Bashiru Akande (Ph.D) Department of Business Administration, Bells University of Technology, Ota, Ogun State
Alamu, Kehinde Adebola Department of Business Administration, Bells University of Technology, Ota, Ogun State.
Olasupo, Margaret Odunayo Department of Business Administration, Bells University of Technology, Ota, Ogun State.

Keywords:

knowledge application, knowledge creation, market share expansion, new product development, organizational performance

Abstract

The impact of knowledge creation and application on organisational performance was examined using a sample of money deposit banks in Lagos, Nigeria. The objective was to determine how the creation and application of knowledge affected organisational performance in the areas of customer satisfaction, market share expansion, and new product development. To determine the level of expansion of the banks' shares, both primary and secondary data were collected and analysed. The study utilised descriptive and inferential statistical designs and regression and ANOVA for its statistical analysis. In order to collect data from 263 respondents, simple and targeted random sampling techniques were used. There was a significant correlation between knowledge creation and application and organisational performance, according to the findings. The study recommended a significant increase in the understanding of the significance of knowledge creation and application on the management processes of businesses, the provision of an environment conducive to the creation and improvement of job performance, and the implementation of modern technology-based systems to facilitate the creation and application of knowledge to the organization's productivity.

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KNOWLEDGE CREATION AND APPLICATION AND ORGANIZATIONAL PERFORMANCE IN SELECTED MONEY DEPOSIT BANKS IN LAGOS, NIGERIA

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